Contact information
At Crystal & Tobi, our customer support team is dedicated to making every step of your shopping experience as smooth and straightforward as possible.
Whether you have a question before placing an order, need help with an existing purchase, want an update on shipping or tracking, or require assistance with a return or refund, we are always glad to point you in the right direction.
How We Can Help
Our team can assist you with:
- Questions about products or availability;
- Order information and order status;
- Shipping, delivery, and tracking questions;
- Returns, exchanges, and refunds;
- Damaged, defective, or incorrect items;
- Updating order information when possible; and
- General questions about shopping at Crystal & Tobi.
Get in Touch
You can reach our customer support team by email at support@crystalandtobi.com.
You can also send us a message through our contact form. If your message relates to an existing order, please include your order number so our team can help you efficiently.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM Eastern Time
Most customer inquiries receive a response within 12 to 24 hours. Messages received outside of our service hours are reviewed as soon as possible during our next available business hours.
Thank you for shopping with Crystal & Tobi. We look forward to assisting you.